System down time can be one of the biggest drains on productivity for any organisation.

Quality support will keep downtime to a minimum when something goes wrong.

While quality training certainly reduces the need for constant support, there are always issues with every system and business process out there. Guaranteed response and resolution times are a must for keeping an organisation on track with critical processes.

With multiple support plans available, WyldLynx can offer a Support Plan to suit your needs.

This support plan includes all of the following benefits:

  • Unlimited tickets (Incident Responses)
  • Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
  • 20 Service Requests per Month
  • Annual upgrades
  • Technical health check
  • Account Manager
  • Monthly analysis check
  • Monthly meetings
  • Support Portal (online)
  • All SmartTools® FREE
  • 15% off Development costs
  • 15% off Consultancy fees
This support plan includes all of the following benefits:

  • Unlimited tickets (Incident Responses)
  • Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
  • 10 Service Requests per Month
  • Annual upgrades
  • Technical health check
  • Account Manager
  • Monthly meetings
  • Support Portal (online)
  • 10% off Development costs
  • 10% off Consultancy fees
This support plan includes all of the following benefits:

  • 5 tickets per month (Incident Responses)
  • Level 1: Max. 4 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 8 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
  • 5 Service Requests per Month
  • Technical health check
  • Support Portal (online)
This support plan includes all of the following benefits:

  • Pay-per-ticket (Incident Responses)
  • Level 1: Max. 24 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 24 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
  • Pay-per-Service Request

Whether you are looking for quality training, market-leading support or the recommended combination of both, WyldLynx can help you!

If you would like to hear more about our support offerings, contact us today!